Frequently Asked Questions


Table of Contents

What is the process of starting therapy?

Please contact us via phone at 646.809.5440, submit an email through our connect page by clicking here, or click the link at the bottom of the page. We will then set up a phone call (approximately 10-15 minutes) to learn more about why you are seeking services and to determine if our practice can assist you. We may then schedule a 90 minute initial consultation session to learn more about you, identify goals for treatment, and discuss our recommendations.


Do you take insurance?

MindWell NYC is considered an out-of-network provider and does not accept insurance. Many insurance plans provide reimbursement for psychotherapy services (assessments, group, and individual therapy). MindWell NYC will provide you with monthly insurance statements with the necessary codes for possible reimbursement from your insurance provider or flexible spending plan. 

How can I learn more about what my insurance covers?

Please call your insurance company and ask:

  • Do I have coverage for out-of-network mental health outpatient visits?
  • What is my deductible and has it been met?
  • What percentage of therapy service fees are covered? Please ask about the following CPT codes: consultation 90791.90, individual therapy 90834, and group therapy 90853.
  • How many visits are covered in a calendar year?

What are your fees?

Please connect with us to discuss our current fees. 

What form of payment do you accept?

We accept cash, checks, or credit cards.

What is your cancellation policy?

We kindly request a minimum of 24 hours notice to cancel your appointment. If you do not cancel your appointment at least 24 hours ahead of time or do not show for your appointment, you will be charged for the cost of service. This is to ensure that we are able to offer services to others should you be unable to attend. Please note that insurance companies do not typically reimburse for no show or late cancellation appointments.

Are you worried you might be suffering from anxiety?

Take our free online Anxiety Questionnaire

This easy-to-use self-administered questionnaire is used as a screening tool and severity measure for generalized anxiety disorder (GAD).